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Suburban Transmissions

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Honest Mistakes

Transmission misdiagnoses are commonly discovered at Suburban. I can share our experiences with you as they apply to your specific vehicle. I have documents to support the countless occurrences of what was later explained away as “honest mistakes”.

Terence Brown called me concerning his Jaguar XJR. His car was at another shop and he was told the transmission had an internal problem and would need to be removed and disassembled. We discussed the problem, I gave him a worst case price, and he had the car towed to us. Upon inspection, we noticed the vehicle had a leaking transmission cooler line. We replaced the line, added fluid (3.5 quarts), and test drove the vehicle. The transmission operated properly, so we delivered it to the customer. Total cost was $185.00. Because this rare model came with a Mercedes Benz transmission, my initial worst case price was over $4000.00. That’s quite a savings. While this misdiagnosis could have been an honest mistake, it still might have cost the customer thousands of dollars. Even more alarming is the fact that the vehicle was driven 17 miles while at the other shop, while 3.5 quarts low of fluid! Had we found it needed a transmission (from being driven while low of fluid), it may have been the other shop’s fault and not the customer’s. While I will not publish the supporting documents on the internet, I will be happy to show them to you in person.

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Suburban Transmissions and Laurel Transmissions are registered trade names of Suburban Transmissions, Inc.
Our address is 9160 Bursa Rd., Laurel, MD 20723.

Copyright 2005-2009 by Suburban Transmissions, Inc.  Site Map | Additional Resources
Suburban Transmissions provides transmission repair services to drivers in and around Maryland, Virginia and Washington, DC.
We are a leading MD, VA and DC transmission repair shop - convenient to Laurel, Columbia, Rockville, Bethesda, College Park, Greenbelt and elsewhere in the Washington, D.C. metro area.