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Suburban Transmissions

    • 4 Year 100,000 Mile Warranty    • Free Computer Scan & Diagnosis   • Estimates By Phone   

Hello, my name is Michael Arends, owner and operator of Suburban Transmissions. I understand that you are not seeking a transmission repair by choice, and you would like to have your questions answered clearly and honestly. Weighing the crucial factors, I believe you will find Suburban Transmissions an excellent choice. Links to more information are highlighted in blue.

Quality

Of the transmissions that enter our shop, over 88% failed due to design flaws. Automatic transmission associations have spent years researching the causes of failure in transmissions. From their findings, they have produced redesigned components and technologies to alleviate these problems. These upgrades, when used in conjunction with NEW original equipment parts, provide a more durable product than remanufactured transmissions that use re-machined parts. Using advanced transmission repair procedures allows Suburban to produce the finest products and an outstanding warranty.

Experience

Imagine spending thousands of dollars on a transmission repair, only to find out later that it was unnecessary. Unfortunately, once the transmission is removed, there is little chance you’ll ever know. There is an abundance of evidence that “honest mistakes” such as these are widespread occurrences among service centers. After being told they needed a transmission replacement, many customers bring vehicles in to us, only to find out that the transmission was never the problem. I want to be fair to those facilities; some vehicles’ problems are very complex, and related symptoms often mimic transmission problems. This is where our extensive transmission and engine electronic control system experience can prevent costly errors. Of the misdiagnoses that we see by technicians, the majority are the result of inexperience or disregard for industry accepted diagnostic procedures.

Character

A business’ reputation is an important consideration to a consumer, especially in the automotive and transmission service business. Unlike retail, where you can buy and return an item within 30 days, the quality of automotive service you receive has lasting consequences. Some transmission repair shops provide a small list of hand picked references from a large group of perhaps thousands of customers. I, however, can provide first hand references from owners of local businesses who recommend Suburban Transmissions to their own customers.

Integrity

Of course, there is another unfortunate explanation of widespread misdiagnoses… which raises the question, ‘how do you know when a salesperson is being deceitful?’

Warranty

At Suburban Transmissions, all major transmission repairs carry a full 4 Year, 100,000 mile warranty. Since longer warranties have shown to attract more customers, the question arises as to why some other shops don’t offer competitive warranties.

Price

Shopping by phone gives you the most leverage on price, but, how can someone compare prices without first having the problem diagnosed?

Suburban Transmissions and Laurel Transmissions are registered trade names of Suburban Transmissions, Inc.
Our address is 9160 Bursa Rd., Laurel, MD 20723.

Copyright 2005-2009 by Suburban Transmissions, Inc.  Site Map | Additional Resources
Suburban Transmissions provides transmission repair services to drivers in and around Maryland, Virginia and Washington, DC.
We are a leading MD, VA and DC transmission repair shop - convenient to Laurel, Columbia, Rockville, Bethesda, College Park, Greenbelt and elsewhere in the Washington, D.C. metro area.